How to Recover Your Vinted Account: A Guide for Sellers

This guide outlines the steps on how to recover your Vinted account if you get temporarily blocked or permanently banned. It also covers how to reset a forgotten password and the importance of avoiding getting banned in the first place.

Why Sellers Get Blocked on Vinted:

There are two types of blocks on Vinted: temporary and permanent.

Temporary blocks typically last 7-14 days and usually occur due to:

• Offensive behavior towards other users or the support team.
• Spamming on Vinted forums.
• Reporting other members falsely or abusing the appeal process.
• Uploading inappropriate content.
• Selling counterfeit items.
• Lying in product descriptions.
• Violating the return policy.
• Using unauthorized payment methods.

Don't worry, your online store will automatically reopen once the ban period is over. You can see the exact date by logging in.

Permanent bans are issued for more serious offenses, such as:

• Selling prohibited items.
• Scamming or defrauding other users.
• Creating multiple accounts.
• Repeatedly violating the rules that led to a temporary block.
• Continuing to sell counterfeit items.
• Ignoring customer disputes and support team messages.
• Reselling products solely for commercial purposes.

What Happens When You're Blocked:

A temporary block restricts your ability to sell for 7-14 days. You can still log in and view your orders, but you cannot list new items.

A permanent ban restricts your ability to sell permanently. However, you can still log in to contact other users about past orders, access your Vinted Wallet balance (excluding fraudulent transactions), and contact Vinted support.

Recovering Your Account:

For Temporary Blocks:

• Wait out the block. It will automatically lift after 7-14 days.
• Avoid contacting support unless you believe it's a mistake.

For Permanent Bans:

• Contact Vinted support through the website:
  1. Go to the Vinted website.
  2. Click the question mark next to "Sell Now."
  3. Select "Not Logged In" then "Why can't I log in to my account?"
  4. Scroll down and click "Contact Us."
  5. Enter your email, explain your situation, and upload any relevant evidence.
  6. Agree to receive a response in English and click "Send issue for review."

Remember:

• Response times may vary.
• Be respectful and professional in your communication.
• Only appeal if you believe the ban was issued in error.
  
  

Resetting a Forgotten Password:

1. Go to the Vinted login page.
2. Click "Forgot your password?"
3. Enter your email address and click "Submit."
4. Check your email for a password reset link.
5. Click the link and create a new password.

Avoiding Bans on Vinted:

• Familiarize yourself with Vinted's rules and policies.
• Be honest and transparent in your listings.
• Treat other users with respect.
• Use authorized payment methods only.
• Avoid spamming or offensive behavior.

Bonus Tip: Consider using a multichannel crosslisting app like Vendoo to manage your listings across multiple platforms and avoid accidental rule violations.

Did you know Vendoo is available in the UK? register now HERE!

Disclaimer: This guide is for informational purposes only and does not constitute legal advice. Always refer to Vinted's official terms and conditions for the most up-to-date information.